Personal data policy
Esprit de France, as the data controller, is committed to ensuring that the collection and processing of your personal data complies with the "General Data Protection Regulation" (RGPD) and the "Data Protection Act".
Esprit de France hereby describes how the information you provide to us is used and protected.
Esprit de France may update this privacy policy at any time and invites you to consult it regularly, particularly when making a reservation.
Personal data collected
As a customer of Esprit de France hotels, you may be asked to provide the following data:
- Identification data: surname, first name, postal address, e-mail address, telephone number, passport or national identity card number
- Bank details: credit card number
- Browsing data: location data deduced from your IP address, technical cookies, third-party cookies and analyticscookies
- Information about your stay: arrival and departure dates, allergies, pets.
The information requested by Esprit de France that is marked on the website with an asterisk is compulsory because it is essential for processing your reservation or contact requests.
Esprit de France does not collect sensitive data such as racial, ethnic, religious, political, health, sexual orientation or union membership data.
Upon your arrival in one of the Esprit de France hotels, we may collect additional personal data, in particular, for security purposes, by installing video surveillance in the common areas of the hotels.
Esprit de France does not collect personal data relating to minors unless their parent or legal guardian has given their prior consent.
When is your personal data collected?
Esprit de France collects your data at the following stages:
- Reservation of a room and its payment
- Registration for the loyalty programme
- Subscription to newsletters
- Sending promotional offers
- Browsing the website
- Participation in satisfaction surveys
- Send a comment/question in the "contact us" section of the website
- Online chat and callback service
- Management of your rights of access, rectification, deletion, portability and opposition of your personal data
- Management of unpaid bills and disputes.
The purposes of processing your personal data
Esprit de France collects your personal data in order to :
- Manage room reservations
- Preparing and keeping invoices
- Tracking consumption (telephone, bar, restaurant, etc.)
- Manage access to rooms
- Manage the loyalty programme
- Establish statistics, commercial scores and reporting
- Track and manage customer preferences of loyalty program members
- Respond to requests for access, rectification, deletion, modification, portability and opposition of your personal data
- Send out newsletters and promotional offers
- Handle complaints.
Esprit de France may use subcontractors to carry out other operations such as :
- Secure payment
- Cloud-based booking, emailing and SMS software
- Sending basket reminder emails
- Participation in satisfaction surveys
- Installation and management of the IT system
- Online chat and callback service
- Accounting
- Management of unpaid bills and disputes
Esprit de France undertakes to ensure that its subcontractors also comply with the RGPD and the Data Protection Act.
How long we keep your personal data
Esprit de France will keep your personal data for no longer than is necessary for the purposes stated above, namely:
- Customer service follow-up: 3 years from the last collection
- Establishment of statistics, commercial scores and reporting: 3 years from the last collection
- Tracking and managing customer preferences of loyalty program members: up to and including unsubscribe requests
- Sending of newsletters and promotional offers: until the request to unsubscribe
- Participation in satisfaction surveys: 3 years from the last collection
- Video surveillance: 1 month from the last collection
- Cookies and connection indicators: 13 months from the last collection
- Credit card numbers: 13 months from last collection
- Retention of invoices: 10 years from the last collection
- Management of unpaid bills and disputes: 10 years from the last collection.
At the end of this period, Esprit de France undertakes to destroy any paper or electronic data in a secure manner.
The security of your personal data
Esprit de France takes appropriate technical and organizational measures on a daily basis to protect your personal data against unlawful or accidental destruction, accidental loss or alteration, disclosure or unauthorized access.
To learn more about how Esprit de France collects, processes and protects personal data, we invite you to consult our external personal data privacy policy (available via the embedded hyperlink). Esprit de France may update this privacy policy at any time and invites you to consult it regularly.
Cookies
When you visit our website, information relating to your navigation may be recorded in the form of "cookies" on your terminal, depending on your own settings.
Esprit de France uses so-called "technical", "third-party" and " analytics " cookies employed for marketing purposes. These cookies are used to analyze and measure audience, traffic and browsing patterns, and to define services and offers tailored to your interests. In this respect, visitors' personal information may be used.
Access and modification
In accordance with the RGPD and the Loi Informatique et Libertés, you may contact Esprit de France at any time to exercise your rights of access, rectification, forgetting, opposition, portability, deletion and withdrawal of consent to your personal data by contacting Esprit de France's Data Protection Officer by email(rgpd@espritdefrance.com)or at the following postal address:
ESPRIT DE FRANCE
For the attention of the Data Protection Officer
24 rue Murillo
75008 PARIS
Proof of identity must be attached to your request so that we can identify you.
To find out more about the scope and conditions for exercising your rights, we invite you to read the procedure relating to the rights of the persons concerned (available via the embedded hyperlink).
